Store Manager

  • Job Reference: HW/01
  • Date Posted: 10 June 2024
  • Recruiter: Headway UK
  • Website:
  • Location: Whitchurch
  • Salary: £23,820
  • Sector: Hospitality & Tourism, Retail, Sales, Charity and Non-Profit Organisations
  • Job Type: Permanent

Job Description

Store Manager

Permanent Contract 

Whitchurch Shropshire SY13 1AR

Salary £23820 per annum 


  • Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
  • Occupational Sick Pay Scheme – Increasing with length of service.
  • Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for.
  • You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
  • You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
  • You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

Job Description:

  • Job Title: Retail Manager
  • Permanent, 35 hours per week x 52 weeks per year
  • Salary: £13.09 per hour
  • Location: 4 High Street, Whitchurch, Shropshire, SY13 1AR

Job Role

  • Lead a team of staff and volunteers, fostering a positive, collaborative, and customer-centric work environment.
  • Oversee all aspects of shop operations, including stock management, sales, customer service, and loss prevention.
  • Achieve ambitious sales targets and implement strategies to maximise shop performance.
  • Deliver online selling on platforms.
  • Build strong relationships with customers, resolving inquiries and complaints with professionalism and a positive attitude.
  • Ensure company policies and procedures are adhered to, maintaining a safe and secure work environment.
  • Deliver community engagement to share the understanding of Headways services.
  • Organise and run creative fundraising events for your store to raise awareness and funds for the charity.

About You

  • Retail management experience, preferably in a charity setting.
  • A strong track record of delivering excellent customer service.
  • Excellent communication, interpersonal, and leadership skills.
  • The ability to motivate, coach, and develop a team.
  • Proficiency in retail technology systems a plus.
  • A passion for making a positive difference in the lives of others

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