Family Support Volunteer

  • Job Reference: 00000280-1
  • Date Posted: 17 June 2024
  • Recruiter: Tynedale Hospice at Home
  • Location: Hexham, Northumberland
  • Salary: On Application
  • Sector: Other, Volunteering, Charity and Non-Profit Organisations
  • Job Type: Permanent, Temporary, Part Time

Job Description

Role Summary:

The Family Support service is a key part of the hospice, offering emotional support to people who have experienced a bereavement. Family Support Volunteers (FSV) are involved in offering support during 1 : 1 sessions with clients. You can also be involved in adult support groups alongside one of our practitioners or attend one of our Bereavement Café’s.    


The service is very flexible. Some clients may require very few sessions, others may need the service for a longer period. The hours therefore are irregular, but we would ask for a minimum commitment of 5 hours per month which includes travel and report writing plus additional time for meetings, training and supervision.


Usually sessions are held in the Rosemary Room at Tynedale Hospice at Home’s main office in Hexham. However, on occasion it may be necessary to visit a client in their own home if they are unable to travel.  

Who We Are Looking For:

You will need excellent listening skills and a warm, empathic personality. Our Family Support volunteers have a caring, compassionate nature and non-judgemental attitude alongside the ability to deal with emotionally charged situations. We help support and guide you so that you have the ability to manage your own emotions when listening to clients discuss their difficult experiences. It is also important to have the confidence to know when to refer on if a client may require more specialist support.

Training and Support:

All new Family Support Volunteers will be expected to undertake a one-day in-house training course. In addition, you will be required to undertake mandatory training, as appropriate to the role, to be completed on commencement of role and updated as required by Hospice policy. You will be supported and guided by our Family Support Team and the Head of Care Services, via group or individual supervision meetings and regular one to one debrief sessions as required.

Benefits of Volunteering:

Experienced FSVs report that, while this work can be challenging, it is also incredibly rewarding as you really can make a huge difference to someone’s life. Feedback from clients over the years has been overwhelmingly positive with many people reporting that the service was a vital lifeline. 

By volunteering in this role, you are delivering our service at the frontline. It is here that you will see first-hand the benefits that Tynedale Hospice at Home can provide in helping those pre or post bereavement with emotional support.

For more information, or to speak to someone about other volunteering opportunities, please contact Sarah Brunskill, Volunteer Coordinator on 01434 600388 or email